Terms & Conditions
Terms And Conditions
TechPro Terms and conditions (Updated 1st January 2021)
This website is operated by TechPro.
Please: read through these terms and conditions carefully before using this website, print a copy for future reference. also read our Privacy Notice section regarding your personal information.
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
1.3 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (use the Contact US form or see About Us for more information and full contact details).
2. Order process
2.1 Please see the delivery information and How to use this website section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from TechPro.
2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Delivery and Returns).
3.1 TechPro is only for delivery of products to customers in the UK and European addresses. Restrictions apply depending on the method of delivery (Royal Mail/DPD/ Parcel Force/ Uk Mail). Please see Delivery and Returns for more information. All goods must be signed for by an adult aged 18 years or over on delivery.
3.2 Delivery charges and estimated timescales are specified in the Delivery and Returns section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. TechPro shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
3.4 For Business to Business orders: items returned as not required or not needed will be subject to a 25% restocking fee.
4.1 If paying by credit/debit card, we take payment from your card once we have checked your card details and stock availability. If paying by Paypal, your payment will be sent to our Paypal account automatically. If your Paypal account does not have the necessary funds available, we may be paid by eCheque. These usually take 7 working days to clear. Your goods will not be dispatched until payment has cleared. You will be informed if this occurs. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4.2 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.3 Payment can be made by any method specified at the time of checkout. For information about secure on-line ordering see Security.
4.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.5 All prices are shown in £’s sterling and exclude VAT (where applicable) at the applicable current rates and exclude delivery charges, unless expressly stated otherwise. Where possible we have shown prices which include VAT at the applicable current rates which can be identified with the 'inc VAT' message beside them.
4.6 We are not responsible for the display format of prices within PayPal. Some prices may include VAT at the applicable current rate, while others may not. The total you will be charged will match the total on our Order Confirmation screen. Your invoice will show the correct VAT breakdown for your purchase.
5. Returns, Cancellations and Substitutions:
5.1 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 7 day’s money back refund. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Delivery & Returns page for further details)
5.2 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
5.3 You will be responsible to pay the return cost in any circumstances.
6. Intellectual Property:
6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
6.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
7. EU Business to Business Sales:
7.1. VAT is exempt from international/EU B2B sales when a valid VAT number is provided to us.
7.2. Your valid VAT number must be included with the customer registration data.
7.3. Email us with your order ID and on checking your VAT details we can refund any VAT paid and issue a new invoice.
7.4. If you do not supply a valid VAT number then we are obliged to charge UK VAT on any supplies of goods.